A group move or other circumstance that requires many employee relocations take place at the same time stretches the resources of your HR staff even thinner. What can you do to keep relocation package exceptions from stretching them to the breaking point?
Negotiation Exceptions to a Relocation Policy
Sometimes, a relocation policy exception is needed. Maybe a mid-level employee has proven extremely valuable in his position and your company is willing to go above and beyond to keep him. Maybe he has kids, aging parents or a hard-to-sell home.
Your relocation management company should understand your company’s main needs and core values to negotiate relocation package exceptions on your behalf. Of course, your HR staff will have the final word on exceptions to relocation policy. But your relocation company can hammer out the details to create a win-win scenario with the HR staff and upper management is likely to approve. Just think about how much time this can save your HR staff! Because all exceptions will be well justified, it will be easier to stay within budget and maintain company morale during the move.
Customer Assistance through Relocation Providers Who Understand
Beyond managing employee home sale details, another area your HR staff may falter is in lining up supply chain partners for relocation services.
Your HR staff may (or may not) have contacts in the relocation industry such as household goods movers to call on, but they probably don’t have the manpower to make sure those partners are providing the level of customer service needed to keep top-level executives happy.
A relocation company can act as the primary contact between relocating employees and relocation service providers to ensure your employees get the level of service they expect.
For instance, when furniture belonging to one top executive arrived at her new home damaged, the relocation management company was able to break standard operating procedure to schedule a service call for repair after hours. The executive didn’t have to miss work and sit around waiting for the repair team to arrive, nor did she have to be without her furniture for any length of time. These are the types of details your HR staff simply may not have the time or expertise to address.
Tax Gross-Up Assistance
Your HR staff is not made up of professional relocation service providers – or bookkeepers. Your bookkeeping staff may not be versed in the nuances of tax gross-up and relocation tax. A professional relocation management company not only maximizes your employees’ productivity during a move, it can boost the productivity of your bookkeepers and upper-level management by handling all tax details and coordinating with your bookkeeping department and tax accountants to file the appropriate paperwork.
Don’t let relocation policy exceptions drag down and burn out your HR staff. Re-evaluate your existing relocation policy to determine how you can leverage the expertise of your relocation management company to minimize the drain on your HR staff resources.