Alexsis has more than 20 years of experience in the relocation industry. We recently sat down with Alexsis to learn about her role and how she makes relocation easy for our clients' transferring employees.
What are your responsibilities as a Relocation Counselor?
I handle the “human element” of the move. Establishing a personal connection with my transferee, their spouse or significant other during our first call is critical to the success of the relocation. I want them to know that I care about them and that we are going to become “partners” throughout the relocation process. Over the years, I have found that transferees are typically excited about their new position, which is sometimes a promotion. The reality of the relocation sets in during the initiation call as we talk about assigning real estate agents for the sale of their home and new home purchase, etc. The conversations are often times emotional, as they may have a child in high school who does not want to move.
Relocation is so much more than selling someone’s home and having their household goods moved from the old location to the new. I want my transferees to know that they can share their concerns with me. I will do my very best to make sure they have the information they need to help alleviate their fears. My primary responsibilities as a relocation counselor are to handle the day-to-day service delivery of our client’s relocation program, which often includes coordination of home sale programs, home marketing assistance, home finding, household goods move management and temporary living. I also keep our clients advised of challenging situations and I provide solutions for eliminating risk and lowering cost in their relocation programs.
What have been some of your biggest challenges?
My biggest challenges were when the housing markets took a dive and many of my transferees were faced with losing money in order to sell their home. Some transferees also had negative equity situations. Not all clients had loss on sale benefit programs and were treating these situations on a case by case basis. Presenting these situations to employers, on behalf of the transferee became my main focus. I knew that if I was not successful in getting the transferee/family out from under their home, the chances of the employee's success in their new position would be short lived.
How long have you been with CapRelo?
I started with CapRelo, in a temporary position, in January, 2010. I was intially hired to cover for another counselor during her maternity leave. Six months later, I was asked to become a full-time employee.
What did you do before you came to CapRelo?
I have worked in corporate relocation since 1988, with the exception of 3 years. During my 3 year sabbatical, I supported the VP of Operations for a large hospital in Denver, CO. I found that I missed this very interesting and constantly challenging business of corporate relocation. Most recently, I worked as a Senior Relocation Counselor for another relocation firm.
When you’re not hard at work counseling relocating employees, what do you do for fun?
I love spending time in the Rocky Mountains, especially the town of Estes Park, CO. During the summer months, I enjoy the art festivals, the outdoor music concerts, looking at art galleries and just breathing in the “fresh” mountain air. I also enjoy golfing with my son, Miles. It’s always amusing when he reaches the point of asking, “Mom, do you want me to chip your ball on the green”? Needless to say, I try to keep my rounds to just 9 holes. I also look forward to visiting family in Palm Desert, CA each spring.