We recently sat down with Angela to learn more about her role at CapRelo and how she makes relocation easy for our clients and their transferring employees.
What are your responsibilities as Director of Client Development?
As Director of Client Development, my focus is on the client. My responsibilities include, but certainly are not limited to, program management, service delivery, and client specific policy and process improvement.What have been some of your biggest challenges?
The challenge is continuing to assist clients in developing and improving their mobility program while preserving each client's unique culture and values. How can we creatively customize the development process in a way that makes the experience even better for the client company's transferees, relocation team, and financial bottom-line? I am constantly thinking about which qualities are unique to the client culture and business objectives, and how we can further those goals through the client’s mobility program. I love that challenge.How long have you been with CapRelo?
I joined CapRelo in 2008. Transitioning to a position with a new employer is always nerve wracking, but I quickly knew that it was the right fit. Our value of client relationships goes well beyond contracts and agreements. Sincere and meaningful commitment to client and transferee service delivery is a personal commitment within every department. Lots of companies say it, but I actually witness it every day.You recently received the Worldwide ERC Meritorious Service Award. What does that reward recognize and mean to you?
The Meritorious Service Award was an exciting one for me as it is based on service contributions to the Worldwide ERC - participating as a session panelist at ERC conferences, contributing to Mobility magazine, serving on Worldwide ERC's YP40 Committee (Young Professionals under 40), and then leading as committee Chair. These were tremendous opportunities for career development that allowed me to give back to the industry, represent CapRelo, and better service our clients.When you’re not hard at work counseling relocating employees, what do you do for fun?
I am usually spending time with my husband and our 4 year old. Like most people, we keep very full schedules. Never a weekend at home. In fact, we recently began to calendar our “hang out” days. We try to enjoy at least one day of rest and relaxation per month! I am a born and raised California girl, so I am especially looking forward to the summer season - pool time and warm weather!