HRO Today's Baker's Dozen Customer Satisfaction Ratings—Shining a Light on CapRelo's Commitment to Excellence
“The Baker’s Dozen award is a much sought after honor in the global mobility management industry, especially since it represents what customers think,” said CapRelo President and CEO Barry Morris. “We are laser-focused on delivering a high-touch experience to our clients so that they and their employees will have stress-free, efficient relocation experiences. This award affirms that we are providing the level of service that our clients expect and deserve.”
As a full-service corporate relocation company, CapRelo manages over 10,000 worldwide relocations and assignments annually for many organizations, both small and large. As a trusted, agile and proactive relocation services partner, CapRelo focuses on strengthening global mobility programs with technology solutions, containing costs, and serving clients and their employees. The company has made the HRO Baker’s Dozen list for the past four years—each time among the top five. This year is the company’s first to be named number one.
“Globalization is raising the bar on mobility. Companies are increasingly relying on mobility programs, and turning to relocation providers to ensure an easy, efficient, and cost-effective process. Our survey helps us understand which companies are excelling at serving customers,” explained HRO Today's CEO Elliot Clark. “CapRelo garnered the top spot, shining for its breadth and quality of services, including its focus on hi-tech innovations.” He added, “I offer my sincere congratulations to all at CapRelo for this achievement.”
Meeting the Needs of Human Resources Professionals
For the past 11 years, HRO Today, a media outlet that reaches more than 180,000 senior-level human resources decision-makers, has been ranking the top 13 providers in the industry by conducting surveys to determine its annual HRO Baker’s Dozen Awards. These are based on customer satisfaction ratings determined by feedback from buyers of the rated services. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.
Overall ranking from this data, HRO Today analyzed results across three subcategories: Breadth of Service Leaders, Size of Deal Leaders, Quality of Service Leaders. Using a predetermined algorithm that weighs questions and categories based on importance, the organization calculated scores for the HRO Baker’s Dozen Awards in all three subcategories as well as an Overall score.
“CapRelo will continue to lead the industry with our commitment to providing the best customer service with our high tech, high touch approach,” says Barry Morris. “These awards prove that our approach of delivering higher satisfaction is recognized as being beneficial and appreciated by not only our clients but also to their employees and their families."
If you’d like to hear more about CapRelo’s high-tech, high-touch global mobility solutions, please reach out to us at info@CapRelo.com.
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