Published on May 22, 2020

The Value of Teaming with Strong Supply Chain Partners
By CapRelo

CR-emergency-expatriate-valued-partners

There is no doubt that the coronavirus has made everything much more difficult. The fluid nature of the processes and protocols relating to corporate relocation and how these change from country to country and even region to region, can make it tough to do anything, let alone do it quickly.  

Often, the secret to being able to serve clients during this time is having a strong team of suppliers in place. CapRelo is fortunate to have such a team, ranging from temporary housing partners to household goods movers. We’ve been able to leverage this supply chain team to best serve our clients, including in some sticky instances.  

Client Request: Emergency Evacuation 

We found out the value of our supply chain partners early during the spread of the coronavirus in the U.S. We have one client who advised us on March 18 that they would do an emergency evacuation/repatriation of their nine employees in the U.S. back home to Mexico due to the COVID-19 pandemic. They informed eight of these employees on March 19 that they would be flying home on March 21. With only two days, CapRelo needed to act quickly to assist the client and their employees. 

CR-strong-partners-here-for-you-when-you-need-us

Any corporate relocation has many moving parts. And this instance was no different and required multiple steps to be done, and done so quickly. 

  • We first needed to cancel temporary housing, which included coordinating leases with three of our temporary housing partners. 

  • Each lease had different terms and penalty fees, thus requiring a great deal of communication and calculations. 

  • We also needed to arrange for move-out instructions to each of the nine assignees. 
Through partnership – and negotiation – CapRelo was able to reduce the liability on the housing contracts by tens of thousands of dollars. 

The CapRelo team next worked with our household goods (HHG) partner, who stepped in and helped us to quickly arrange for all of their goods to be picked up on Saturday, March 21, even without the required documents from the Mexican Consulate. We were able to combine three of the assignees’ shipments into one, since they were friends and agreed this would make it easier to combine all their goods into one apartment for more convenient pickup by the movers. 

The pickup went well, and all of them made it to the airport shortly before their flights to Mexico.

  • CapRelo consultants took phone calls that Saturday to answer logistical questions the assignees had, including where to leave keys or what time the movers would arrive, and the like. 

  • While this type of out of hours support is not uncommon, the sense of urgency in this case made it all the more important to have a calm and supportive coordinator organizing the departure. 

Navigating an Ill Client

During this process, we hit a wrinkle. It appeared as if one of the employees was ill with an undiagnosed case of COVID-19 and was not able to go home. This required the CapRelo team to work with our partners to extend her time in temporary housing, after we already had cancelled her lease. We also had to postpone her household goods pickup.   

  • Fortunately, the ill assignee recovered and was able to fly home on April 5. 

  • We let our HHG partner know that the assignee had been ill and confirmed that they would take all necessary precautions when packing up her goods.   

Managing a VIP Move 

Finally, the overall request included moving a VIP, whose move was more complicated as it included a large rental home and a family. Breaking this lease proved to be much more complicated, and we needed to involve the support of destination services partner. We worked hard to keep the costs as low as possible for the client. We ultimately chose a household goods partner who would go the extra mile for the clients and secure the required documents from the Consulate for the transferring employee. We communicated often with the employee, and his family, who was hesitant to move back to Mexico. We wanted to work through his concerns about his family and traveling and about letting the movers into his house. Lastly, we needed to determine a temporary housing solution when he returned home, as the assignee’s home in Mexico currently is rented. 

Overall, CapRelo is appreciative of the strong partners we have within our supply chain network. And these partnerships have never been more valuable than during these current uncertain times. Together, we succeed.  

To access previous CapRelo updates, please visit our resource center:

CapRelo Resource Center

CapRelo is actively monitoring all cases to determine how moves will be impacted. Our remote workforce and technology solutions remain fully operational; therefore, we anticipate no significant disruption to service fulfillment for our clients and their transferees. 

The safety and care of our employees, clients and customers is our highest priority. As circumstances evolve, we will continue to share our observations as it pertains to the 

 

LEGAL DISCLAIMER: The statements above are not intended as a substitute for legal and/or tax advice. CapRelo is not responsible for any loss or implication arising from reliance on these statements.

  

Recommended For You: To learn more about customizing your global mobility program, corporate relocation, common relocation packages or relocation bonuses and tax compliance, please submit your contact information, and we will get right back to  you! You'll also be subscribed to the CapRelo blog.