Organizations should seek out external mobility management partners that offer balanced services, incorporating both smart technology and human touch. Companies and their employees need web-based tools capable of facilitating back-end information management and accounting processes and tracking progress; however, in the event that challenges unfold, more traditional customer service support will allow for the employer and the employee (or even his/her spouse/partner) to contact an experienced professional for assistance.
This balanced approach provides a channel for employees to perform tasks like filing receipts, while also providing access to human representatives who can provide practical, empathetic advice during distressing situations.
MAKING THE RIGHT CHOICE
Mobility management services that balance technology and human touch outperform software-only methods, giving both organizations and their employees the power to best manage administrative activities and address unexpected challenges. For businesses that want to make their mobility programs more effective and budget-friendly, selecting the right partner is key. Not every mobility management company—even those that purportedly offer balanced options—can offer cutting-edge technology and high-quality customer service.
When researching potential partners, companies should look for experienced, knowledgeable firms who offer secure technology that is easy to use and understand and easily accessible, for both the employer and relocating employees. In addition to technology tools necessary to facilitate a successful relocation, close attention should be paid to the company’s human-touch customer service options, including a designated point of contact and after-hours availability to address emergency situations.