Relocation is typically a detailed and complex task. To ensure successful employee relocations you must be comfortable with the quality and quality control of all suppliers involved in the process.
The number of suppliers in your supply chain depends on the volume of different features in your relocation policy. Whether you have a basic, no frills program or a complete relocation package with many “bells and whistles,” you must ensure that all components are quality suppliers.
You should certify and approve your suppliers carefully. After certification, you then need to manage your supply chain just as diligently as your operations department manages its supply chain for products and services.
Supplier Assessment & Certification
There is no cast in stone supplier certification method. You can create your own benchmarks and standards. However, there are some proven suggestions for your certification features:
- Performance track record, both current and historical.
- Existence of reasonable contract provisions.
- Suppliers evidencing outstanding customer service—you and your company are their real customer, not the transferee.
- Examine evidence of supplier financial stability to avoid money-generated internal vendor problems that spill over to their relocation services—which then morph into your company’s problems.
- Price of services.
Continued Supplier Performance Management
It is imperative that you manage your relocation supply chain to maintain high quality services, even after you have certified your suppliers. While many things are outside of your direct control, managing your supply chain should include the following items, at a minimum:
- Create or employ metrics that allow you to measure your suppliers’ performance in easy-to-understand results.
- Rate the availability, knowledge, and expertise of your (and your transferees’) contact people assigned to your company.
- Evaluate the consistency and “continuity” of multiple relocations for all components in your supply chain.
- Rate the ease of working with and professionalism of your preferred suppliers.
- Employ quality control procedures that help ensure the acceptable performance of your relocation program suppliers.
- Establish an internal audit checklist to measure supplier performance.
This is not a “one size fits all” requirement. You should develop your own metrics and evaluation system for each supplier, since they perform different services. Just consider the difference between carriers transporting household goods versus the services of real estate brokers who help transferees find new homes.
You’ll need a different checklist to certify and manage your supply chain vendors. However, there is no must-include measurement tool list. You can create your quality control, certification, and supply chain management benchmarks however you want.
The only requirements: your standards must be measurable, and they must make sense to you and your company.
However you choose to certify your suppliers and whatever measurement standard you create, the task is an important one. The complexity and time needed to find, evaluate, and certify suppliers for your relocation package may point to using a qualified relocation company to save you the time to certify the various components of your policy.
Proven, professional relocation companies perform certification and supply chain management procedures for you. This saves HR time—and employer money. Whether you choose to make this a DIY project or simply choose a relocation firm, you will ensure a smooth, stress-free, successful relocation program.